Privacy policy

 

Bobastore SIA, Reg. No.: 40203563217, Legal address: Anniņmuižas bulvāris 82-56, Riga, LV-1069, hereinafter referred to as the online store, provides the content available on the website and offers goods/services in accordance with the Terms of Use set out below.

1. General provisions

If a consumer purchases goods/services through the website, such an agreement between the parties shall be considered a Distance Contract and shall be governed by the laws of the Republic of Latvia regulating distance contracts, including, but not limited to, the Consumer Rights Protection Law of the Republic of Latvia, the Regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations Regarding Distance Contracts”, and other applicable legislation.

2. Making purchases

The prices and specifications of the products sold in the online store are indicated next to the relevant products.

To place an order, add the desired products to the shopping cart. Complete all required fields and select the most suitable delivery method. The total cost of the order, including delivery, will then be displayed on the screen. Complete the payment to finalise the order.

3. Payment terms

The currency used on the website is euro. Purchases can be paid for using the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:

• Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor
• Estonian internet banking payments: Swedbank, SEB, Luminor
• Lithuanian internet banking payments: Swedbank, SEB and Luminor
• Finnish internet banking payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
• Visa/Mastercard card payments

NB! When using an internet banking payment method, confirm the order and click the “Return to merchant” button.

The personal data required to process payments is transferred to the licensed payment institution Maksekeskus AS.

The contract enters into force once the payment has been successfully received in the online store’s bank account. If, for any reason, the order cannot be fulfilled, the Buyer will be informed and the amount paid will be refunded as soon as possible, but no later than within 14 days after the notification.

4. Delivery terms

We process and prepare orders within 1–2 business days after payment has been received.

Once the order has been prepared, delivery within Latvia usually takes an additional 1–2 business days.

During sales, promotional campaigns, pre-holiday periods and public holidays, order processing and delivery may take longer.

Delivery times are approximate and may also change due to carrier workload or other circumstances beyond our control.

Delivery methods and prices in Latvia

We deliver orders to parcel lockers and by courier.

Free delivery from €80

For orders from €80, delivery to a parcel locker in Latvia is free of charge.

We prioritise free delivery via Venipak. If necessary, we may also send the order via DPD or Omniva.

If, due to the size, weight or packaging of a particular order, delivery with a different carrier is safer or more suitable than the one originally selected, we may change the delivery service provider. No additional charge will be applied to the customer.

Free delivery does not apply to courier delivery.

Order collection

Orders can also be collected in person from our warehouse or from the BOBA store café stand at Domina Shopping.

Collection from our warehouse

By prior arrangement, orders can be collected from our warehouse:

📍 Nometņu iela 47, Riga (Āgenskalns)
📞 Phone: +371 28465556 / +371 25652898

Please contact us before arrival to arrange a suitable collection time.

Collection from the BOBA store café stand at Domina Shopping

Orders can also be collected from the BOBA store café stand at Domina Shopping.

You will find the stand near the main square of the shopping centre, close to Entrance B, directly opposite the Burger King restaurant.

📍 Ieriķu iela 3, Domina Shopping, Riga
🕒 Every day: 10:00–21:00
📞 Phone: +371 28465556 / +371 25652898

Delivery outside Latvia

We currently do not deliver orders outside Latvia.

As of 12 August 2026, Regulation (EU) 2025/40 on packaging and packaging waste applies, introducing new requirements for businesses that sell and deliver packaged goods to other European Union countries.

While we adapt our operations to the new requirements, Bobastore.eu deliveries outside Latvia are temporarily suspended.

We plan to resume deliveries as soon as we have ensured compliance with the applicable requirements.

Collecting a parcel locker shipment

When placing an order, please provide a correct phone number and email address and select your preferred parcel locker or delivery address.

Once your order has been handed over to the carrier, you will receive information about the shipment status and collection.

Please collect your parcel within the storage period specified by the carrier.

If the parcel is not collected and is returned to Bobastore.eu, the customer is responsible for the cost of reshipping the order.

5. Right of withdrawal

The Buyer has the right to withdraw from the purchase within 14 calendar days from the date of receiving the Goods. The right of withdrawal does not apply if the Buyer is a legal entity.

To exercise the 14-day right of withdrawal, the Goods may only be used for their intended purpose. The consumer is responsible for maintaining the quality and safety of the Goods during the period in which the right of withdrawal may be exercised. If the Goods have been used improperly or damaged due to careless handling or failure to follow the instructions, if the original packaging has been lost, or if the packaging has been significantly damaged, the online store has the right to reduce the refundable amount in proportion to the reduction in the value of the Goods.

To exercise the right of withdrawal, You must submit a withdrawal form, which can be obtained by writing to info@bobastore.eu, within 14 days after receiving the Goods. It is considered good practice to provide customers with the possibility to return Goods free of charge. This increases trust in the online store and may help improve sales.

The following sentence is intended for online stores that cannot offer free returns. The Buyer shall bear the cost of returning the Goods, except where the reason for the return is that the Goods do not correspond to the order, for example, where an incorrect or damaged product has been delivered.

The Buyer is obliged to return the Goods to the Seller without undue delay, but no later than within 14 days after sending the withdrawal form to the online store. After receiving the returned Goods, the online store shall promptly, but no later than within 14 days, refund all payments received from the Buyer under the Distance Contract.

The Seller has the right to withhold the refund until the Goods or proof of their return have been received from the Buyer. If the Buyer has chosen a delivery method other than the least expensive delivery method offered by the online store, the online store is not obliged to reimburse the additional delivery costs.

The online store shall not be liable for any delay in the performance of obligations, failure to perform obligations or other non-performance caused by circumstances or obstacles beyond the reasonable control of the online store.

The online store reserves the right to refuse to sell the Goods and to request their return from the Buyer if the price indicated in the online store is significantly lower than the market price due to an error.

6. Consumer rights in relation to Goods that do not conform to the contract

The online store is responsible for any non-conformity of the Goods sold to the Buyer with the terms of the contract or for defects that arise within 6 months after the date of delivery of the Goods to the customer or existed at the time of delivery, unless such a presumption is incompatible with the nature of the Goods or the defect.

The Buyer must inform the Seller of any non-conformity of the Goods without delay, within 2 months after discovering it, i.e. submit a complaint. The Buyer may submit a complaint by contacting the online store at info@bobastore.eu.

The online store is not responsible for defects that arise after the Goods have been delivered to the Buyer. If the purchased Goods have defects for which the Seller is responsible, the Buyer has the right to request that the defects be remedied or that the Goods be replaced with new Goods free of charge.

If the Goods cannot be repaired or replaced, the Seller shall refund all payments made by the Buyer under the Distance Contract. The Seller shall provide a written response to the consumer’s complaint within 15 days.

7. Processing of the Buyer’s personal data

The online store processes only the personal data entered by the Buyer when ordering Goods, such as first name, surname, email address, etc.

The online store transfers personal data to the transport service provider(s) in order to ensure delivery of the Goods.

If You have explicitly agreed to receive our marketing communications, including news and updates, we may contact You from time to time with information about our services and latest offers. For this purpose, we may process the email address You provided when subscribing to marketing communications. The Buyer may unsubscribe from marketing communications by notifying us at info@bobastore.eu.

8. Dispute resolution

For matters not covered by these Terms and Conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the parties shall resolve the dispute in a court of the Republic of Latvia in accordance with the applicable laws of the Republic of Latvia.

Disputes between the Buyer (consumer) and the Seller may also be submitted to the Consumer Rights Protection Centre of Latvia or a court of the Republic of Latvia.

The Buyer also has the right to apply to European Union dispute resolution bodies.