Terms of service
Bobastore SIA, registration No. 40203563217, registered address: Anniņmuižas bulvāris 82-56, Rīga, LV-1069, hereinafter the Online Store, provides the content, goods and services available on this website in accordance with these Terms of Service.
1. General provisions
When a consumer purchases goods or services through this website, the agreement is a distance contract governed by the laws of the Republic of Latvia, including the Consumer Rights Protection Law and the Cabinet Regulations on Distance Contracts.
2. Making a purchase
Product prices and specifications are displayed alongside the products. Add the desired products to your cart, complete all required fields and choose a delivery method. The total price, including delivery, will then be shown. Pay for the purchase to complete the order.
3. Payment terms
The currency used on this website is the euro. The following payment methods are provided by makecommerce.lv, Maksekeskus AS:
- Latvian online banks: Swedbank, SEB, Citadele and Luminor
- Estonian online banks: Swedbank, SEB and Luminor
- Lithuanian online banks: Swedbank, SEB and Luminor
- Finnish online banks: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki and Säästopankki
- Visa/Mastercard card payments
Please note: when paying through an online bank, confirm the payment and click “Return to merchant”. Personal data needed to process payments is transferred to the licensed payment institution Maksekeskus AS.
We begin preparing the order after payment is received or, if ESTO is chosen, after successful ESTO approval. If we cannot fulfil an order, we will inform the Buyer and refund the amount paid as soon as possible, but no later than 14 days after notification.
Payment with ESTO
ESTO 3 and ESTO Pay Later are currently available only to private individuals in Latvia. ESTO is an optional payment method. If you choose another payment method, you do not need to complete an ESTO application or agreement.
To use ESTO, choose “ESTO 3” or “Buy now, pay later!” at checkout and confirm the order. After confirming the order, you must select the icon for your chosen ESTO service and then click the black payment button:
- For ESTO 3, select the ESTO 3 icon and then “Maksā ar ESTO 3” (Pay with ESTO 3).
- For ESTO Pay Later, select that service’s icon and then “Maksāt vēlāk ar ESTO” (Pay later with ESTO).
You will then be redirected to ESTO to complete the application and agreement for the selected service. Confirming the order on our website alone does not complete the ESTO process.
4. Delivery terms
We process and prepare orders within 1–2 working days after payment is received or, if ESTO is selected, after successful ESTO approval. Once prepared, delivery usually takes 1–2 working days in Latvia and 2–5 working days in Estonia. Order preparation time is not included in these delivery times.
During sales, promotions, pre-holiday periods and public holidays, processing and delivery may take longer. Delivery times are approximate and may change due to carrier workload or other circumstances beyond our control.
Delivery methods and prices in Latvia
Orders are delivered to parcel lockers or by courier.
- Venipak parcel locker: €2.50
- DPD parcel locker: €3.50
- Omniva parcel locker: €3.50
- Courier delivery: depends on the order’s weight and size
For orders from €80, parcel locker delivery in Latvia and Estonia is free. We prioritise Venipak for free delivery and may also use DPD or Omniva. If another carrier is safer or more suitable because of the order’s size, weight or packaging, we may change the carrier without an additional charge to the customer. Free delivery does not apply to courier delivery.
Order collection
You can also collect an order from our warehouse or the BOBA store café stand at Domina Shopping.
Warehouse collection
By prior arrangement, orders can be collected from Nometņu iela 47, Riga (Āgenskalns). Phone: +371 28465556 / +371 25652898. Please contact us before arrival to agree a collection time.
Collection from BOBA store café at Domina Shopping
Ieriķu iela 3, Domina Shopping, Riga. The stand is near the main square and entrance B, directly opposite Burger King. Open every day, 10:00–21:00. Phone: +371 28465556 / +371 25652898.
Delivery in Estonia and other countries
We currently deliver orders only in Latvia and Estonia. In Estonia, we deliver to Venipak, DPD and Omniva parcel lockers or by courier to the specified address.
- Venipak parcel locker: €3.00
- DPD parcel locker: €3.50
- Omniva parcel locker: €3.50
- Courier delivery: depends on shipment weight. The exact charge is shown at checkout before order confirmation.
Parcel locker delivery in Estonia is free for orders from €80. Free delivery does not apply to courier delivery. Deliveries to other countries are temporarily paused while we adapt our operations to the applicable packaging and packaging waste requirements in those countries.
Parcel locker collection
Please provide a correct phone number and email address and select your preferred parcel locker or delivery address. Once the order is handed to the carrier, you will receive shipment and collection information. Collect the parcel within the carrier’s storage period. If it is not collected and is returned to Bobastore.eu, the customer pays the cost of reshipping.
5. Right of withdrawal
The Buyer may withdraw from a purchase within 14 calendar days of receiving the goods. This right does not apply to legal entities.
To exercise the 14-day right of withdrawal, goods may be used only for their intended purpose. The consumer is responsible for maintaining their quality and safety during this period. If goods are used improperly, damaged through careless handling or failure to follow instructions, their original packaging is lost or substantially damaged, the Online Store may reduce the refund in proportion to the reduction in the goods’ value.
To exercise this right, submit a withdrawal form within 14 days of receiving the goods. You can obtain the form by emailing info@bobastore.eu.
The Buyer pays the return costs, except where the return is due to goods not matching the order, for example an incorrect or damaged product.
The Buyer must return the goods to the Seller without delay and no later than 14 days after sending the withdrawal form to the Online Store. After receiving the returned goods, the Online Store refunds all payments received under the distance contract without delay and no later than 14 days. The Seller may withhold the refund until it receives the goods or proof of their return.
If the Buyer chose a delivery method more expensive than the cheapest offered by the Online Store, the store is not required to refund the additional delivery cost.
The Online Store is not responsible for delay or failure to fulfil obligations caused by circumstances or obstacles beyond its reasonable control.
The Online Store reserves the right to refuse a sale and request the return of goods if an error makes the displayed price significantly lower than the market price.
6. Consumer rights regarding non-conforming goods
The Online Store is responsible for non-conformity or defects in goods sold to the Buyer that arise within 6 months of delivery or existed at delivery, provided this presumption is not incompatible with the nature of the goods or defect.
The Buyer must inform the Seller of non-conformity promptly, within 2 months of discovering it, by submitting a complaint to info@bobastore.eu.
The Online Store is not responsible for defects arising after delivery to the Buyer.
If goods have defects for which the Seller is responsible, the Buyer may request that the defects be remedied or the goods replaced free of charge. If repair or replacement is impossible, the Seller refunds all payments under the distance contract. The Seller provides a written response to a consumer complaint within 15 days.
7. Processing the Buyer’s personal data
The Online Store processes only personal data entered by the Buyer when ordering, such as name, surname and email address. Personal data is passed to transport service providers to deliver the goods.
If you expressly agreed to receive marketing messages, including newsletters, we may occasionally send information about our services and latest offers. For this purpose, we may use the email address supplied when subscribing. You can unsubscribe by writing to info@bobastore.eu.
8. Dispute resolution
For matters not covered by these terms, the Buyer and Seller undertake to comply with the laws of the Republic of Latvia.
Disputes are resolved through mutual discussion or correspondence. If no agreement can be reached, disputes are resolved in a court of the Republic of Latvia under Latvian law.
Disputes between a consumer and the Seller may be referred to Latvia’s Consumer Rights Protection Centre or a court of the Republic of Latvia. The Buyer may also contact European Union dispute resolution bodies.